Today's Pet Peeve is called the long e-mail add in
Two or more people have been emailing back and forth for days (or sometimes weeks). You are unaware of this email or the subject matter at hand.
Suddenly, you are brought into the chain by one person that says "Can you answer Tom's question?"
You have to read through 18 pages of emails to find out what Tom's question is about and when all is said and done, it is something as simple as "When is the deadline for submitting XYZ report?"
Why didn't the person just send me a separate email (or pick up the phone for that matter) that said "Can you tell me when XYZ report is due?
Simple...but no, I guess it is much easier for THEM to have ME read through 18 pages of stuff to answer a single question.
So...when you loop someone into a string of emails that has been going on...summarize for the person FIRST - don't make them read the entire chain.
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